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MANUFACTURER WARRANTY

We offer a 12-month manufacturer warranty protecting our customers from any structural manufacturing defects. You can claim against the manufacturer warranty up to 12 months after your delivery date. The procedure for claims made 6 months after delivery is slightly different (further information below). And, don’t forget your 1-year warranty only belongs to you. So, if you sell or give away your sofa, the warranty ends.

 

Please be advised your 12 month warranty only includes 1 exchange where required/necessary. If your item is replaced/exchanged the new item will not hold a warranty.

WHAT IS NOT COVERED

  • Any damage caused by wear and tear – this includes flat or saggy cushions.
  • Misuse whether accidental or deliberate.
  • Failure to maintain
  • Commercial or institutional use
  • Natural colour fading caused by prolonged exposure to direct sunlight.
  • Products that have assembled or stored incorrectly.
  • Movement of wardrobe infill or worktop caused by the natural movement of the house’s structure for installations over 30 days old.  This also includes the settlement of furniture if fitted on top of the carpet.
  • Fitting of any small item replacements, for example, handles, hanging rails, etc.
  • Electrical and light fittings, bulbs mirrors and glass.
  • Door and drawer adjustments and caulking, refitting of drawers removed from drawer runners.
  • Accidental damage caused as a result of unexpected and non-deliberate action.
  • If the furniture is required to be removed from the room’s structure the warranty does not cover re-decoration or damage to flooring.  This will be the responsibility of the consumer to make good. All consumables required to replace faulty parts will be charged for; these include, but are not limited to, screws, filler, brackets, etc.
  • Any fitting issues reported outside of 30 days from original installation date
  • Failure to follow the terms of the warranty.
  • If you feel that your product has a manufacturer defect please fill out the form below and attach any supporting evidence such as photographs/videos. All claims will be responded to within 2 working days.
  • If a defect develops after the first 6 months, the burden is on you to prove that the product was faulty at the time the goods were delivered to you.

This will require some form of expert report, opinion or evidence of similar problems or defects across the product range. In order to progress such a claim you will need to arrange for the products to be inspected by an individual furniture repair company.

 

We highly recommend using Castelan Group

 

They will inspect the furniture for manufacturing faults and provide a full report on their findings.

 

For full Terms & Conditions, please visit our Terms & Conditions page and refer to section 9. 

 

You can claim against the manufacturer warranty up to 12 months after your delivery date.

Once you have submitted the form, you will receive a response from our Warranty team within 72 hours.

 

Please note, all above information is required in order to be able to fully investigate your issue as swiftly as possible. Any missing information could cause delays with being able to investigate your claim.

 

All Warranty issues are dealt with via our online-based Warranty team. Our sales teams are not trained to deal with any Warranty Claims.

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